FAQ

FAQ

Do I need to set up an account to place an order?

On your first order, you will be prompted to create an account. This will make future orders easier as it will retain your order history and information.

What are your hours?

Fulfillment and customer service for the EMEA VMware store operate weekdays from 8.30AM-5.30PM GMT, excluding holidays.

What day is the free weekly courier to the Staines UK office?

The weekly delivery to the Staines office will be Wednesday.

How do we pay for merchandise?

The EMEA VMware store will create a document which will enable you to raise an official Purchase Order and also will accept payment via PayPal.

When will I receive confirmation for my order?

Immediately upon placing your order you will receive an email confirmation with the order details. Shipment confirmations will be sent at the end of the shipping business day.

Who pays for the shipping costs?

A Free Weekly Courier option is available for Staines UK office employees. All other shipping costs are included at the point of order.

When will my order ship?

If there is inventory available, orders placed and authorized:

  • Before 12 Noon GMT, ship same business day
  • After 12 Noon GMT, ship next business day

When will my order be delivered?

Orders ship from Staines,UK with the following ESTIMATED timelines:

  • UK= 1 business day after ship date
  • EU countries =  approx 2 business days after ship date
  • Rest of the World = approx 4 business days after ship date

How do I cancel my order?

Please contact the Giftpoint Customer Service team at customerservice@giftpoint.co.uk or call 0044 1784 225 900 and speak to Sophy or Pam before 2PM on the business day your order is scheduled to be shipped. 

How do I find out the status of my order and tracking information?

The status of your order can be viewed online under Account. Shipment. Confirmations with tracking information are sent via email at end of the business day your order was shipped.

How do I conduct a refund or exchange?

Please email customerservice@giftpoint.co.uk for details. 

How do I change the shipping address for my order?

If you need to change the shipping address of your order and the order has not shipped please call us on 0044 1784 225 900 or email us at customerservice@giftpoint.co.uk. Please reference your order number when you call or email. 

Where can I provide feedback about the EMEA VMware Store?

We would love to hear your feedback and suggestions! Just email customerservice@giftpoint.co.uk