We will accept returned merchandise ONLY if the product is damaged upon receipt, the item is defective (quality of merchandise does not hold up to manufacturer’s quality standards) or the incorrect type of merchandise was shipped in error. This can include the incorrect colour, size, quantity or the incorrect product. All other reasons for returns will not be accepted.

Defective products may be returned up to 7 days from ship date.

Please email customerservice@giftpoint.co.uk for details.